Senior Medical Case Coordinator

Senior Medical Case Coordinator

We are helping people to overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

Key Responsibilities

• Leadership and Supervision:
• Oversee and mentor case aides and case managers, providing guidance and support.
• Orient and train staff on case management processes, policies, and procedures.
• Conduct performance evaluations and provide feedback to staff.
• Case management and Advocacy:
• Manages assigned caseload, models best practices for team members.
• Advocates for people served including their needs, rights, and benefits within the program and external community.
• Partners with other clinical leaders to ensure optimal clinical outcomes are achieved for people served in the program.
• Responsible for a smooth intake process for each new consumer assigned to their caseload.
• Responsible for overseeing the medical care of the consumer.
• Communicate with internal and external stakeholders.
• Coordinates with the treatment team to ensure that consumer programs are coordinated and outcome-oriented, showing movement through the continuum of care, as appropriate. Make referrals as appropriate.
• Oversee the consumers medical chart to ensure that information is updated in a timely fashion, physician scripts for services are current, and written documentation conforms to our licensing and accrediting requirements.
• Works closely with the social work department to ensure that a discharge plan is in place and community resources are secured. Refers family adjustment issues and other appropriate concerns to the social work department.

Work Schedule

Monday-Friday 8:00am-4:30pm with flexibility

Job Requirements

• Bachelors degree in Human Services, Social Work, Nursing, or Psychology is required, along with a minimum of five years of case management experience.
• A minimum of five years of experience in the health or human services field, with a strong emphasis on rehabilitation, is preferred.
• Leadership and supervisory experience are preferred, particularly in roles that demonstrate progressive responsibility, critical thinking, and effective change management skills.

Our strength lies in diversity empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.