Information and Referral Specialist Jobs in Burlington, MA
An Information and Referral Specialist in the social service industry serves as a critical link between individuals or communities and needed resources. They assist clients by identifying their needs, providing relevant information, and directing them to suitable social services, such as housing, food assistance, healthcare, or counseling. The specialist conducts in-depth interviews with clients, maintains a current database of resources, and follows up to ensure the clients have accessed the services. They also liaise with other professionals in the social service industry to foster collaboration and enhance service delivery.
Essential skills for this role include excellent communication and interpersonal skills, problem-solving skills, and the ability to work with diverse populations. Familiarity with databases, data entry, and research skills are also crucial. A certification such as the Certified Information and Referral Specialist (CIRS) is often required, as it demonstrates a thorough understanding of the information and referral process. Prior roles that could lead to this position might include Social Service Assistant, Case Manager, or Community Outreach Coordinator, which all provide valuable experience in navigating social services and working directly with clients in need.
Lead Resource Specialist Dana-Farber Cancer Institute
- Boston, MA (12 miles from Burlington, MA)
- 5 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 5 hours ago
resources....
- Boston, MA (12 miles from Burlington, MA)
- 15 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 15 hours ago
resources....
- Wellesley Hills, MA (14 miles from Burlington, MA)
- 4 days ago
- Wellesley Hills, MA (14 miles from Burlington, MA)
- 4 days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Resource Specialist Social Worker
- Nashua, NH (20 miles from Burlington, MA)
- 5 days ago
- Nashua, NH (20 miles from Burlington, MA)
- 5 days ago
Qualifications Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required....
/23074/0761d217-cb98-4a2a-af58-ceea30c7f849.png&z=8&s=SOC&ih_t=5%2F14%2F2025+9%3A11%3A28+AM&utm_medium=internal%20referrer&utm_campaign=affiliate_response-solutions-osu_aa-healthcare_aprjun&utm_content=response-solutions-llc&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Referral & Resource Specialist - Part-Time
- Newton, MA (10 miles from Burlington, MA)
- 5 days ago
- Newton, MA (10 miles from Burlington, MA)
- 5 days ago
We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the...
Referral & Resource Specialist
- Newton, MA (10 miles from Burlington, MA)
- 5 days ago
- Newton, MA (10 miles from Burlington, MA)
- 5 days ago
We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the...
Resource Specialist- Psychiatry
- Somerville, MA (10 miles from Burlington, MA)
- 5 days ago
- Somerville, MA (10 miles from Burlington, MA)
- 5 days ago
Maintains files of brochures, information packets and applications for all types of community resources....
Resource Specialist - Per Diem - Faulkner
- Boston, MA (12 miles from Burlington, MA)
- 6 days ago
- Boston, MA (12 miles from Burlington, MA)
- 6 days ago
The Resource Specialist is responsible for assisting with the development of education and referral information regarding extended care facilities, placement process, and homecare and community resources...
Bilingual Community Outreach Specialist-Spanish Speaking
- Brookline, MA (13 miles from Burlington, MA)
- 8 days ago
- Brookline, MA (13 miles from Burlington, MA)
- 8 days ago
Overview The Community Outreach Specialist demonstrates expertise in cancers and in working with medically underserved populations and communities. The overall responsibility includes conducting...
Bilingual Community Outreach Specialist Dana-Farber Cancer Institute
- Brookline, MA (13 miles from Burlington, MA)
- 15 days ago
- Brookline, MA (13 miles from Burlington, MA)
- 15 days ago
The Bilingual Community Outreach Specialist demonstrates expertise in cancers and in working with medically underserved populations and communities. The overall responsibility includes conducting...
Bilingual Community Outreach Specialist
- Brookline, MA (13 miles from Burlington, MA)
- 15 days ago
- Brookline, MA (13 miles from Burlington, MA)
- 15 days ago
Overview The Bilingual Community Outreach Specialist demonstrates expertise in cancers and in working with medically underserved populations and communities. The overall responsibility includes...
Resource Specialist- SUD/ Emergency Room MGH
- Boston, MA (12 miles from Burlington, MA)
- 16 days ago
- Boston, MA (12 miles from Burlington, MA)
- 16 days ago
Maintains files of brochures, information packets and applications for all types of community resources....
Resource Specialist - Faulkner
- Boston, MA (12 miles from Burlington, MA)
- 19 days ago
- Boston, MA (12 miles from Burlington, MA)
- 19 days ago
The Resource Specialist is responsible for assisting with the development of education and referral information regarding extended care facilities, placement process, and homecare and community resources...
Info & Referral Specialist, HCEC
- Framingham, MA (17 miles from Burlington, MA)
- 29 days ago
- Framingham, MA (17 miles from Burlington, MA)
- 29 days ago
Working Conditions: As part of the responsibilities of this position, the Information and Referral Specialist/Receptionist will have direct or incidental contact with clients served by SMOC in various...
Remote WorkResource Specialist - Clinical Social Work
- Boston, MA (12 miles from Burlington, MA)
- 30+ days ago
- Boston, MA (12 miles from Burlington, MA)
- 30+ days ago
Company Description Are you passionate about making a meaningful difference in patients' lives? Our rapidly growing Transplant Division is seeking a compassionate and highly organized Social Work...
Demographic Data for Burlington, MA
Moving to Burlington, MA? Find some basic demographic data about Burlington, MA below.
Information and Referral Specialist Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Information and Referral Specialist Jobs in Burlington, MA
Required or preferred licenses and certifications for Information and Referral Specialist positions.
Highest Education Level
Information and Referral Specialists in Burlington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Information and Referral Specialist position
- Forestry
- Employee Relations
- Human Resources Information System
- Leave Administration
- Resource Management
- Land Management
- HR Policies & Procedures
- Cartography
- Natural Resource Management
- Endangered Species
- Community Resources
- Human Services
- Social Services
- Foster Care
- Community Organizing
- Home Visits
- Depression
- Mental Health
- Community Health
- Needs Assessment
- Program Coordination
- Individualized Education Program
- Cultural Competency
- Autism
- Special Education
- Behavioral Health
- Advocacy
- Crisis Management
- Community Outreach
- Client Services
- File Management
- Wellness
- Discretion
- Curriculum Development
- Liaison
- Referrals
- Interviewing
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Documentation
- Teaching
- Public Speaking
- Events
- Flexibility
- Collaboration
- Spanish
- Education Experience
- Filing
- English
- Regulations
- Reporting
- Policy Development
- Problem Solving
- Bilingual
- Microsoft Office
- Time Management
- Research Skills
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Information and Referral Specialist Related Career Advice Articles
5 Unique Social Services Jobs
Read our guide to social services jobs – including probation officers, family therapists, and child advocates – to find the one that’s right for you.
Read article »
What Are the Differences Between Micro, Mezzo, and Macro Social Work?
Learn which type of social work career aligns best with your skills, experience, and goals.
Read article »